Order Confirmation: As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
How soon will my items ship? Will I receive a tracking number? Can I get updates on my delivery?
Order Shipment: If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
What happens if an item arrives damaged?
Damages: Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
What happens if I don't like an item?
Cancellations & Refunds: All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you will also be responsible for actual return shipping charges and restocking fees depending on the product you purchased. Refunds will only be issued to the original credit card that you use when placing your order.
Price Match Guarantee
If you find a better price online within six months of making a purchase from The Rattan Store, we will refund the difference.